Southwest Airlines Crisis Exposes 3 Reasons Why Great Companies Stumble

Posted by January 6, 2023

Travelers wait at Denver International Airport baggage claim on December 28, 2022. Getty Images Long known for staunch customer loyalty, affordable fares and in

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Southwest Airlines Offers 25,000 Points to Passengers Hit by Travel…

Posted by January 3, 2023

The bonus miles, which the airline notes are in addition to ticket refunds and reimbursement for expenses, were accompanied by a letter from Southwest Chief Exe

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