For many companies, few topics are more unpleasant to think about than product returns. And few topics are more crucial to the bottom line.
To understand why, consider this: From 2019 to last year, the rate of returns in the U.S. more than doubled to some 16.6% of retail sales—meaning $761 billion of goods were returned in 2021, according to the National Retail Federation and Appriss Retail. At the same time, returns are becoming more costly, with shipping and labor costs rising.
By Will Atwater On Friday, three large chemical manufacturers agreed to contribute $1.19 billion to a fund to settle lawsuits brought by water utilit
London CNN — The vast majority of the world’s biggest companies have done almost nothing
The firm has long defended its Chinese investments both in public and — increasingly — in private. In recent years the firm has built up a qu
Comment on this storyCommentThe executives of corporate America are stepping up efforts to get workers back into the office, using a combination of threats and
